At Dismount, we put a lot of care into processing your orders quickly and efficiently. If you need to cancel an order that has already been packed and prepared for shipment, a small restocking fee may apply. This helps cover the time, resources, and costs involved in getting your gear ready to go.

Please note that this applies to all bike and product purchases. If you have any questions or concerns about your order, don’t hesitate to reach out—we’re always happy to help!

For domestic orders - see international policy below

We want you to be 100% satisfied with your purchase. If you are not, we will happily accept your return within 14 days of delivery (regular price items only - bikes excluded, please see our list of final sale products below).  If you have any questions or concerns about your order, don't hesitate to reach out via email or phone and we will be happy to help! 

Phone: 647-351-4030
Email: online@dismountbikeshop.com

To initiate a return, please contact us at online@dismountbikeshop.com with the following information:

• Order number and product name
• Reason for return
• Please note if the product you received is damaged, defective, or incorrect
• All returns require a return authorization number.  Once your return is approved, this will be provided. 

The returned items must be in excellent, new condition. This includes:

• all original labels and tags
• in original packaging including poly bags
• overall cleanliness 
• any returns made that do not follow the above guidelines are subject to a restocking fee. 

Returns are accepted both in store and by mail. Return shipping on online orders will be at the expense of the buyer unless the item is damaged, defective, or incorrect. Please ship to:

Dismount Bike Shop 

936 St Clair Ave West

Toronto, Ontario

M6C 1C8

Once received and inspected, you will receive notification of your refund.

We want you to be 100% satisfied with your purchase. If you are not, we will happily offer exchange within 14 days of purchase or delivery (regular price items only, please see our list of final sale products below).

While we try to keep our Returns Policy flexible, there are some items we do not accept for return or exchange unless the product is defective, or incorrect.  If an item you're looking at is on the list, give us a shout via phone or email and we'll be happy to help you make an informed purchase.  

The following items are not eligible for a refund OR exchange:

• All bikes once they have been shipped or picked up - we are happy to spend time helping you find the bike that is best for you to ensure the right fit!
• All products marked as "sale" or from our sale collection
• All products purchased using price matching or a discount code
• Electronics (including but not limited to inReach Mini, all Wahoo, Garmin and Karoo cycling computers, sensors, and accessories)
• Products associated with hygiene  (including but not limited to underwear, liner shorts, chamois cream, water bottles, hydration bladders)
• Nutritional and food products

All International orders are final sale and not eligible for returns or exchanges.
International customers are responsible for all taxes and customs duties on arrival.

Just like the seasons, prices can change.. and we've got your back! If you make a purchase in-store or on Dismountbikeshop.com and see a lower price for the same item within 14 days, we're more than happy to make good on the sale price. We'll issue you a credit for the price difference in the form of a gift card, which can be used for future purchases. To qualify for price protection, the item must meet the following criteria:

• The item on sale must match the same make, model, year, size, and color as the one you originally purchased.
• The initial purchase must have been made at the full regular price, without any discounts, discount codes, or promotions applied.
• Please note that bicycles are excluded from this policy.
• Shipping costs and labor charges are not eligible for price protection.
• Price adjustments won't apply to flash sales, exclusive brand promotions beyond Dismount's control, or major annual sales events such as Black Friday and Boxing Day.
• Once a price adjustment is made, the adjusted items are no longer eligible for returns.
• We are unable to retroactively apply discount codes.

Please be aware that our ability to honor sale prices may vary based on brand and dealer agreements, and such decisions are made on a case-by-case basis at the discretion of Dismountbikeshop.com.

If you meet the criteria for a price adjustment, please get in touch with our Online Support team for assistance!