Returns and Exchanges

Returns |

At Dismount we want you to be 100% satisfied with your purchase. If you are not, we will happily accept your return within 30 days of delivery (please see our list of final sale products below).  If you have any questions or concerns about your order, don't hesitate to reach out via email or phone and we will be happy to help! 

Phone: 647-351-4030
Email: online@dismountbikeshop.com

To initiate a return, please contact us at online@dismountbikeshop.com with the following information:

  • Order number and product name
  • Reason for return
  • Please note if the product you received is damaged, defective, or incorrect
  • All returns require a return authorization number.  Once your return is approved, this will be provided. 

The returned items must be in excellent, new condition. This includes:

  • all original labels and tags
  • in original packaging including poly bags
  • overall cleanliness 
  • any returns made that do not follow the above guidelines are subject to a restocking fee. 

    Returns are accepted both in store and by mail. Return shipping on online orders will be at the expense of the buyer unless the item is damaged, defective, or incorrect. Please ship to:

    Dismount Bike Shop 
    936 St Clair Ave West
    Toronto, Ontario
    M6C 1C8

    Once received and inspected, you will receive notification of your refund.

    Exchanges |

    To simplify and expedite the process of exchange, please follow the steps to return your item and then purchase the correct item in a separate order.
     

    Final Sale |

    While we try to keep our Returns Policy flexible, there are some items we do not accept for return or exchange unless the product is defective, or incorrect.  If an item you're looking at is on the list, give us a shout via phone or email and we'll be happy to help you make an informed purchase.  

    The following items are not eligible for a refund OR exchange:

    • All products marked as "sale" or from our sale collection
    • All products purchased using a discount code exceeding 10% off
    • Electronics (including but not limited to inReach Mini, all Wahoo, Garmin and Karoo cycling computers, sensors, and accessories)
    • Products associated with hygiene  (including but not limited to underwear, liner shorts, chamois cream, water bottles, hydration bladders)
    • Nutritional and food products